Customer Refund Response Drafter
By s k y l e r · Published · Updated
Write a polite, professional response to a customer requesting a refund.
Tags: customer service, business, communication
Prompt template
## Introduction Handle a refund request gracefully to protect your brand reputation. ## The Request - Customer Name: [text: Name] - Reason for Refund: [textarea: E.g., Product arrived damaged, or Not satisfied with software] - Are they eligible for a refund?: [dropdown: Yes (Full), Yes (Partial), No (Outside policy)] ## Response Strategy - Tone: [dropdown: Empathetic & Apologetic, Firm & Professional, Friendly] - If denying, state the reason: [text: E.g., It's been past 30 days] - Offer an alternative? [multi: Store Credit, Free Replacement, Discount Code, Setup Call] --- **Goal**: Output a well-crafted email addressing the refund request according to your policy.