Customer Refund Response Drafter skill for Claude

Customer Refund Response Drafter as a Claude skill. Claude asks for Customer Name, Reason for Refund, Are they eligible for a refund? and 3 more, then does…

Install it once and Claude runs it for you. When your request matches, Claude loads the skill, asks for anything it is missing, and works through the template itself. Prefer to fill it in by hand? See the full prompt template.

Download the skill (.zip) · View SKILL.md

When Claude uses it

Use when the user wants help with Customer Refund Response Drafter. Related topics: customer service, business, communication.

What Claude will ask you for

• Customer Name (free text, e.g. "Name")
• Reason for Refund (longer free text)
• Are they eligible for a refund? (choose one: Yes (Full), Yes (Partial), No (Outside policy))
• Tone (choose one: Empathetic & Apologetic, Firm & Professional, Friendly)
• If denying, state the reason (free text, e.g. "")
• Offer an alternative? (choose any: Store Credit, Free Replacement, Discount Code, Setup Call)

How to install

Claude.ai and the Claude desktop app

1. Download the skill .zip.
2. Open Settings, then Capabilities, and find Skills.
3. Choose Upload skill and select the .zip.
4. Ask Claude for help with the task. It loads the skill when your request matches.

Claude Code

1. Download the skill .zip.
2. Unzip it into ~/.claude/skills/ (or .claude/skills/ inside a project).
3. Start a new session. Claude Code loads the skill when your request matches.