---
name: customer-refund-response-drafter
description: "Write a polite, professional response to a customer requesting a refund. Use when the user wants help with Customer Refund Response Drafter. Related topics: customer service, business, communication."
---

# Customer Refund Response Drafter

Write a polite, professional response to a customer requesting a refund.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Customer Name** (free text, e.g. "Name")
- **Reason for Refund** (longer free text)
- **Are they eligible for a refund?** (choose one: Yes (Full), Yes (Partial), No (Outside policy))
- **Tone** (choose one: Empathetic & Apologetic, Firm & Professional, Friendly)
- **If denying, state the reason** (free text, e.g. "")
- **Offer an alternative?** (choose any: Store Credit, Free Replacement, Discount Code, Setup Call)

## Prompt template

## Introduction
Handle a refund request gracefully to protect your brand reputation.

## The Request
- Customer Name: {{Customer Name}}
- Reason for Refund: {{Reason for Refund}}
- Are they eligible for a refund?: {{Are they eligible for a refund?}}

## Response Strategy
- Tone: {{Tone}}
- If denying, state the reason: {{If denying, state the reason}}
- Offer an alternative? {{Offer an alternative?}}

---
**Goal**: Output a well-crafted email addressing the refund request according to your policy.

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Source: [Customer Refund Response Drafter on PromptBuild](https://promptbuild.io/prompt/c4dfsCHwzcDOGsdBKP68/customer-refund-response-drafter)