Formal Complaint Letter
By Parker · Published · Updated
Facts, dates, and a specific remedy. No adjectives.
Tags: Communication, Writing, Research
Prompt template
## Complaint letter - Who it goes to: [textarea: Company, and a named person if you have one] - What happened: [textarea: The facts in order, with dates and reference numbers] - What I've already done: [textarea: Previous contact and their responses] - The impact on me: [textarea: Financial, practical, or personal] - What I want: [text: The specific resolution, not just an apology] - Escalation available: [textarea: Ombudsman, regulator, small claims, if you know] Keep it factual with a clear chronology. Emotion in a complaint letter gives them something to respond to other than the facts, which is exactly what they want. State the remedy and a reasonable deadline. Reference the relevant right or contract term without overstating it. Mention the escalation route as a next step rather than a threat, and tell me what to keep copies of.