Reply to a One Star Review
By emery p. · Published · Updated
A public reply to a bad review that the next customer reading it will respect.
Tags: Small Business, Customer Service, Reviews
Prompt template
Write a public reply to this review of my [text: type of business, e.g. cafe, plumbing company]: [textarea: paste the review] What actually happened, from my side: [textarea: the short version] Under 80 words. Do not argue, do not grovel, do not offer a discount. Remember the reply is really for the next person reading the reviews, not the person who wrote this one.