Community Engagement Reply Assistant
By e l e n a · Published · Updated
Draft on-brand replies to comments, DMs, and mentions — from praise to complaints to trolls.
Tags: Marketing, Social Media, Communication
Prompt template
## Community Engagement Reply Assistant Draft replies to the messages below that sound like a human who cares, not a support macro. - Brand voice: [dropdown: Warm and personal, Professional, Playful and witty, Minimal and direct] - The message(s) to reply to: [textarea: Paste the comments, DMs, or mentions — one per line] - Context: [text: Anything relevant — recent launch, known issue, ongoing promotion] - Message type: [dropdown: Praise, Question, Complaint, Feature request, Troll / bad faith] - Goal of the reply: [multi: Build loyalty, Move to DM or support, Defuse tension, Encourage sharing, Correct misinformation] Write one reply per message, matched to platform norms (short and emoji-friendly for Instagram, fuller sentences for LinkedIn). For complaints, acknowledge specifically before solving — no "sorry for any inconvenience". For trolls, give me two options: a disarming-with-humor reply and a polite non-engagement reply. Flag any message that should be escalated to a human instead of answered publicly.