Chatbot Conversation Flow Designer
By no_caps_allowed · Published · Updated
Design a customer service chatbot conversation flow with decision trees.
Tags: customer support, automation, chatbot
Prompt template
## Introduction Design a structured chatbot conversation flow for customer service or lead qualification. ## Chatbot Purpose - Primary Use Case: [dropdown: Customer support FAQs, Lead qualification, Appointment booking, Product recommendation, Order status, Complaint handling, Onboarding, Sales] - Industry: [text: e.g., E-commerce, SaaS, Healthcare, Real estate] - Platform: [dropdown: Website widget, Facebook Messenger, WhatsApp, Slack, Custom integration] ## Conversation Design - Entry triggers: [multi: Website page visit, Time on page, Exit intent, Manual click, Post-purchase, After sign-up] - Main conversation branches: [textarea: List the key scenarios the bot should handle, e.g., "Price enquiry", "Technical support", "Returns"] - Escalation to human: [toggle: Yes, No] - If yes, escalation trigger: [dropdown: Customer request, Bot can't answer, High-value lead detected, Complaint detected, After 3 failed attempts] ## Bot Personality - Tone: [dropdown: Professional, Friendly, Playful, Minimalist] - Bot Name: [text: e.g., Aria, Max, Sage, or "no name"]