Complaint Resolution Email Writer skill for Claude

Complaint Resolution Email Writer as a Claude skill. Claude asks for Customer's Complaint, Root Cause of Issue, Resolution Offered and 3 more, then does the…

Install it once and Claude runs it for you. When your request matches, Claude loads the skill, asks for anything it is missing, and works through the template itself. Prefer to fill it in by hand? See the full prompt template.

Download the skill (.zip) · View SKILL.md

When Claude uses it

Use when the user wants help with Complaint Resolution Email Writer. Related topics: customer support, email, complaint.

What Claude will ask you for

• Customer's Complaint (longer free text)
• Root Cause of Issue (choose one: Our error/mistake, External factor (shipping, supplier), Customer misunderstanding, Technical issue, Policy misunderstanding, Unknown — investigating)
• Resolution Offered (longer free text)
• Customer's Emotional State (from their message) (choose one: Mildly frustrated, Very angry, Disappointed, Demanding, Reasonable)
• Tone to Use (choose one: Warm & empathetic, Professional & formal, Friendly & casual, Deeply apologetic)
• Input 6 (choose any: Acknowledge specific issue (not generic), Sincere apology, Take responsibility (if applicable), Clear resolution/next steps, Timeline for resolution, Follow-up commitment, Goodwill gesture, Personal sign-off)

How to install

Claude.ai and the Claude desktop app

1. Download the skill .zip.
2. Open Settings, then Capabilities, and find Skills.
3. Choose Upload skill and select the .zip.
4. Ask Claude for help with the task. It loads the skill when your request matches.

Claude Code

1. Download the skill .zip.
2. Unzip it into ~/.claude/skills/ (or .claude/skills/ inside a project).
3. Start a new session. Claude Code loads the skill when your request matches.