---
name: complaint-resolution-email-writer
description: "Write empathetic, professional complaint resolution emails for customer service. Use when the user wants help with Complaint Resolution Email Writer. Related topics: customer support, email, complaint."
---

# Complaint Resolution Email Writer

Write empathetic, professional complaint resolution emails for customer service.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Customer's Complaint** (longer free text)
- **Root Cause of Issue** (choose one: Our error/mistake, External factor (shipping, supplier), Customer misunderstanding, Technical issue, Policy misunderstanding, Unknown — investigating)
- **Resolution Offered** (longer free text)
- **Customer's Emotional State (from their message)** (choose one: Mildly frustrated, Very angry, Disappointed, Demanding, Reasonable)
- **Tone to Use** (choose one: Warm & empathetic, Professional & formal, Friendly & casual, Deeply apologetic)
- **Input 6** (choose any: Acknowledge specific issue (not generic), Sincere apology, Take responsibility (if applicable), Clear resolution/next steps, Timeline for resolution, Follow-up commitment, Goodwill gesture, Personal sign-off)

## Prompt template

## Introduction
Craft a professional, empathetic customer complaint resolution email that turns a negative experience into loyalty.

## Situation Details
- Customer's Complaint: {{Customer's Complaint}}
- Root Cause of Issue: {{Root Cause of Issue}}
- Resolution Offered: {{Resolution Offered}}

## Email Tone
- Customer's Emotional State (from their message): {{Customer's Emotional State (from their message)}}
- Tone to Use: {{Tone to Use}}

## Email Elements
{{Input 6}}

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Source: [Complaint Resolution Email Writer on PromptBuild](https://promptbuild.io/prompt/e2imrksxa0gCYsr6HVTq/complaint-resolution-email-writer)