SaaS Downtime Status Memo skill for Claude

SaaS Downtime Status Memo as a Claude skill. Claude asks for Impacted service, ETA for resolution, Apology discount offered, then does the rest. Free to…

Install it once and Claude runs it for you. When your request matches, Claude loads the skill, asks for anything it is missing, and works through the template itself. Prefer to fill it in by hand? See the full prompt template.

Download the skill (.zip) · View SKILL.md

When Claude uses it

Use when the user wants help with SaaS Downtime Status Memo. Related topics: customer support, communication, saas.

What Claude will ask you for

• Impacted service (choose any: Database, Auth, Storage, Web App, Mobile App)
• ETA for resolution (free text, e.g. "")
• Apology discount offered (choose one: Yes, No)

How to install

Claude.ai and the Claude desktop app

1. Download the skill .zip.
2. Open Settings, then Capabilities, and find Skills.
3. Choose Upload skill and select the .zip.
4. Ask Claude for help with the task. It loads the skill when your request matches.

Claude Code

1. Download the skill .zip.
2. Unzip it into ~/.claude/skills/ (or .claude/skills/ inside a project).
3. Start a new session. Claude Code loads the skill when your request matches.