---
name: saas-downtime-status-memo
description: "Write clear alerts informing customers of unexpected service outages. Use when the user wants help with SaaS Downtime Status Memo. Related topics: customer support, communication, saas."
---

# SaaS Downtime Status Memo

Write clear alerts informing customers of unexpected service outages.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Impacted service** (choose any: Database, Auth, Storage, Web App, Mobile App)
- **ETA for resolution** (free text, e.g. "")
- **Apology discount offered** (choose one: Yes, No)

## Prompt template

## Introduction
Draft status page notifications explaining outages.

## Outage details
- Impacted service: {{Impacted service}}
- ETA for resolution: {{ETA for resolution}}
- Apology discount offered: {{Apology discount offered}}

---

Source: [SaaS Downtime Status Memo on PromptBuild](https://promptbuild.io/prompt/H305CeuKxOOe6ONKAalP/saas-downtime-status-memo)