Return & Refund Policy Writer
By Taylor Davis · Published · Updated
Draft a clear, fair return and refund policy for an e-commerce store.
Tags: ecommerce, legal, return
Prompt template
## Introduction Create a clear, customer-friendly return and refund policy that builds trust and reduces disputes. ## Store Details - Store Name: [text: Your store or brand name] - Business Type: [dropdown: Physical products, Digital products, Services, Subscription, Handmade goods, Food & perishables] - Selling Platform: [dropdown: Shopify, WooCommerce, Etsy, Amazon, Own website, Multiple platforms] ## Return Policy Terms - Return Window: [dropdown: 7 days, 14 days, 30 days, 60 days, 90 days, No returns, Custom] - Condition for Returns: [multi: Unopened/unused only, Opened but undamaged, Any condition, With original packaging, With receipt, Without receipt accepted] - Who Pays Return Shipping: [dropdown: Customer pays, We cover return shipping, Free returns, Depends on reason] ## Refund Options - Refund Method: [multi: Full refund to original payment, Store credit, Exchange only, Partial refund] - Processing Time: [dropdown: Immediate on receipt, 3-5 business days, 7-14 business days] - Non-refundable Items: [textarea: List any exceptions, e.g., digital downloads, personalised items, sale items]