---
name: reply-to-a-one-star-review
description: "A public reply to a bad review that the next customer reading it will respect. Use when the user wants help with Reply to a One Star Review. Related topics: Small Business, Customer Service, Reviews."
---

# Reply to a One Star Review

A public reply to a bad review that the next customer reading it will respect.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Write a public reply to this review of my** (free text, e.g. "type of business")
- **paste the review** (longer free text)
- **What actually happened, from my side** (longer free text)

## Prompt template

Write a public reply to this review of my {{Write a public reply to this review of my}}:

{{paste the review}}

What actually happened, from my side: {{What actually happened, from my side}}

Under 80 words. Do not argue, do not grovel, do not offer a discount. Remember the reply is really for the next person reading the reviews, not the person who wrote this one.

---

Source: [Reply to a One Star Review on PromptBuild](https://promptbuild.io/prompt/tU2oVnLJGVNAmDBCrF39/reply-to-a-one-star-review)