---
name: community-engagement-reply-assistant
description: "Draft on-brand replies to comments, DMs, and mentions — from praise to complaints to trolls. Use when the user wants help with Community Engagement Reply Assistant. Related topics: Marketing, Social Media, Communication."
---

# Community Engagement Reply Assistant

Draft on-brand replies to comments, DMs, and mentions — from praise to complaints to trolls.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Brand voice** (choose one: Warm and personal, Professional, Playful and witty, Minimal and direct)
- **The message(s) to reply to** (longer free text)
- **Context** (free text, e.g. "Anything relevant — recent launch")
- **Message type** (choose one: Praise, Question, Complaint, Feature request, Troll / bad faith)
- **Goal of the reply** (choose any: Build loyalty, Move to DM or support, Defuse tension, Encourage sharing, Correct misinformation)

## Prompt template

## Community Engagement Reply Assistant

Draft replies to the messages below that sound like a human who cares, not a support macro.

- Brand voice: {{Brand voice}}
- The message(s) to reply to: {{The message(s) to reply to}}
- Context: {{Context}}
- Message type: {{Message type}}
- Goal of the reply: {{Goal of the reply}}

Write one reply per message, matched to platform norms (short and emoji-friendly for Instagram, fuller sentences for LinkedIn). For complaints, acknowledge specifically before solving — no "sorry for any inconvenience". For trolls, give me two options: a disarming-with-humor reply and a polite non-engagement reply. Flag any message that should be escalated to a human instead of answered publicly.

---

Source: [Community Engagement Reply Assistant on PromptBuild](https://promptbuild.io/prompt/tRxsWDjEkqS0Fblo2uX6/community-engagement-reply-assistant)