---
name: refund-request-decision-maker
description: "Evaluate customer refund applications against custom policies. Use when the user wants help with Refund Request Decision Maker. Related topics: customer support, business, refund."
---

# Refund Request Decision Maker

Evaluate customer refund applications against custom policies.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Purchase Date** (free text)
- **Request Reason** (longer free text)
- **Within Return Policy window** (choose one: Yes, No)

## Prompt template

## Introduction
Determine if a refund should be granted, partially granted, or denied.

## Case Details
- Purchase Date: {{Purchase Date}}
- Request Reason: {{Request Reason}}
- Within Return Policy window: {{Within Return Policy window}}

---

Source: [Refund Request Decision Maker on PromptBuild](https://promptbuild.io/prompt/gPixXZgsbk2Kx1T80wzA/refund-request-decision-maker)