---
name: customer-support-script-builder
description: "Create standard operating procedure (SOP) scripts for customer support agents. Use when the user wants help with Customer Support Script Builder. Related topics: business, customer service, management."
---

# Customer Support Script Builder

Create standard operating procedure (SOP) scripts for customer support agents.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Support Scenario** (longer free text)
- **Company Name** (free text, e.g. "Company Name")
- **Communication Channel** (choose one: Email, Live Chat, Phone Call, Social Media)
- **Agent Tone** (choose one: Empathetic & Apologetic, Fast & Efficient, Friendly & Casual, Formal)
- **Variables to include (e.g.,** (choose one: Customer Name)
- **Input 6** (choose any: Customer Name, Order Number, Refund Amount, Tracking Link)
- **Escalation path included?** (choose one: Yes, No)

## Prompt template

## Introduction
Draft standardized response scripts for your support team.

## Scenario Details
- Support Scenario: {{Support Scenario}}
- Company Name: {{Company Name}}
- Communication Channel: {{Communication Channel}}

## Script Requirements
- Agent Tone: {{Agent Tone}}
- Variables to include (e.g., {{Variables to include (e.g.,}}): {{Input 6}}
- Escalation path included? {{Escalation path included?}}

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**Goal**: Output a ready-to-use template for the support agent with placeholders for dynamic data.

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Source: [Customer Support Script Builder on PromptBuild](https://promptbuild.io/prompt/NSB0gfFFKI0OC8SRGNXs/customer-support-script-builder)