---
name: return-refund-policy-writer
description: "Draft a clear, fair return and refund policy for an e-commerce store. Use when the user wants help with Return & Refund Policy Writer. Related topics: ecommerce, legal, return."
---

# Return & Refund Policy Writer

Draft a clear, fair return and refund policy for an e-commerce store.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Store Name** (free text, e.g. "Your store or brand name")
- **Business Type** (choose one: Physical products, Digital products, Services, Subscription, Handmade goods, Food & perishables)
- **Selling Platform** (choose one: Shopify, WooCommerce, Etsy, Amazon, Own website, Multiple platforms)
- **Return Window** (choose one: 7 days, 14 days, 30 days, 60 days, 90 days, No returns, Custom)
- **Condition for Returns** (choose any: Unopened/unused only, Opened but undamaged, Any condition, With original packaging, With receipt, Without receipt accepted)
- **Who Pays Return Shipping** (choose one: Customer pays, We cover return shipping, Free returns, Depends on reason)
- **Refund Method** (choose any: Full refund to original payment, Store credit, Exchange only, Partial refund)
- **Processing Time** (choose one: Immediate on receipt, 3-5 business days, 7-14 business days)
- **Non-refundable Items** (longer free text)

## Prompt template

## Introduction
Create a clear, customer-friendly return and refund policy that builds trust and reduces disputes.

## Store Details
- Store Name: {{Store Name}}
- Business Type: {{Business Type}}
- Selling Platform: {{Selling Platform}}

## Return Policy Terms
- Return Window: {{Return Window}}
- Condition for Returns: {{Condition for Returns}}
- Who Pays Return Shipping: {{Who Pays Return Shipping}}

## Refund Options
- Refund Method: {{Refund Method}}
- Processing Time: {{Processing Time}}
- Non-refundable Items: {{Non-refundable Items}}

---

Source: [Return & Refund Policy Writer on PromptBuild](https://promptbuild.io/prompt/Mwenbm6gVml3g2iTtQAB/return-refund-policy-writer)