---
name: chatbot-conversation-flow-designer
description: "Design a customer service chatbot conversation flow with decision trees. Use when the user wants help with Chatbot Conversation Flow Designer. Related topics: customer support, automation, chatbot."
---

# Chatbot Conversation Flow Designer

Design a customer service chatbot conversation flow with decision trees.

## How to use this skill

1. Ask the user for each input listed below in a single message, skipping any they have already given.
2. Where options are listed, offer them, but accept other answers too.
3. Fill the answers into the prompt template, then follow the completed prompt to produce the result.

## Inputs

- **Primary Use Case** (choose one: Customer support FAQs, Lead qualification, Appointment booking, Product recommendation, Order status, Complaint handling, Onboarding, Sales)
- **Industry** (free text, e.g. "")
- **Platform** (choose one: Website widget, Facebook Messenger, WhatsApp, Slack, Custom integration)
- **Entry triggers** (choose any: Website page visit, Time on page, Exit intent, Manual click, Post-purchase, After sign-up)
- **Main conversation branches** (longer free text)
- **Escalation to human** (choose one: Yes, No)
- **If yes, escalation trigger** (free text, e.g. "dropdown: Customer request")
- **Tone** (choose one: Professional, Friendly, Playful, Minimalist)
- **Bot Name** (free text, e.g. "")

## Prompt template

## Introduction
Design a structured chatbot conversation flow for customer service or lead qualification.

## Chatbot Purpose
- Primary Use Case: {{Primary Use Case}}
- Industry: {{Industry}}
- Platform: {{Platform}}

## Conversation Design
- Entry triggers: {{Entry triggers}}
- Main conversation branches: {{Main conversation branches}}
- Escalation to human: {{Escalation to human}}
- If yes, escalation trigger: {{If yes, escalation trigger}}

## Bot Personality
- Tone: {{Tone}}
- Bot Name: {{Bot Name}}

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Source: [Chatbot Conversation Flow Designer on PromptBuild](https://promptbuild.io/prompt/B1AR9jERzbPxkJjBvlRr/chatbot-conversation-flow-designer)